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Policies

Shipping

  • We offer FREE Priority Mail shipping on all domestic orders, which can take 3-5 days depending on the destination and time of year.  
  • For Rush USPS Express Mail, there will be a charge of $25.  Please contact us for the cost of using UPS or FedEx, as these carriers are substantially higher.
  • We DO ship to most countries. Send an email for shipping charges that vary by weight and destination.
  • We do not ship to PO Boxes; when ordering please include a physical address.
  • Orders shipped within 48 hrs. unless an item is not in stock.
  • All orders are beautifully gift-wrapped; special requests such as birthday messages should be noted in the comments section during checkout
  • When your order ships, we will email you a shipping confirmation with tracking number.
  • Bess Heitner Jewelry cannot be held responsible for orders that are deemed undeliverable or for delays due to weather or other unforeseen circumstances


NOTE:  Sales tax will only be charged for orders shipped to New York State.

Repairs

Within one year of purchase all jewelry will be repaired at no charge provided there are no parts missing and the item has not been damaged by the recipient. If any stones need to be replaced there will be a charge for missing materials. There is no charge for labor but there will be a charge for shipping.

For repairs after one year there will be a charge for any missing materials and labor plus shipping. Any fee for shortening, lengthening or changing a design will be based on the number of strands and time involved and should be requested in advance.

To return, please follow steps below.

1. Get a Return Merchandise Account (RMA) Number by sending email to info@bessheitner.com

2. Securely pack your returns including the original packaging slip, and send to: Bess Heitner 510 E. 23rd Street, Ste. 10-H New York, NY 10010.

Returns

We guarantee our products 100%. If, for any reason, you are not happy with your selection, you may return it within 21 days of delivery for a full refund. For returns within 21-60 days after delivery, a store credit will be issued.  Shipping is non-refundable. Store credit only on all Sale items. ALL JEWELRY MUST BE RETURNED IN ITS ORIGINAL CONDITION. We cannot accept any item that has obvious signs of use or damage.

Terms of Use / Privacy

SECURE ONLINE ORDERING

Your online credit card transaction is completely secure. Our site is protected by the VeriSign Secure Socket Layering Certificate, the industry-standard encryption technology that ensures safe internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing the VeriSign SSL Certificate. Also, your browser may give you a pop-up message that you're about to enter a secure area.

PRIVACY POLICY

We obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.

EMAIL

After you place an order, you will receive an email confirmation that we have received your order. You will receive this email only if you have provided us with your correct email address. We may also need to contact you via email if we have questions regarding your order. We would like to reiterate that under no circumstances do we ever share, sell or rent your personal information with outside parties.


 

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